Return Policy

Return and Refund Policy

We strive to ensure you are completely satisfied with your purchase. However, due to the custom nature of our products, we do not accept returns or offer refunds unless the item arrives damaged.

If your product arrives damaged, please follow these steps:

• Contact Us Within 7 Days: Notify us of the issue within 7 days of receiving your order by emailing itim.khanom@gmail.com.

 

• Provide Evidence: To process your claim, we require a clear unboxing video that shows the product being removed from its original packaging. This helps us verify and address the issue efficiently.

Important:

• Please ensure you record a video while unboxing your order to provide the necessary evidence.
• Without the unboxing video, we may be unable to process your claim.

Your satisfaction is important to us, and we are committed to resolving any issues promptly. For further assistance, contact us at itim.khanom@gmail.com.