FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

How long does shipping take?

  • Processing Time: 1–3 business days
  • Estimated Delivery: 7-10 business days (depending on location)

How much is shipping? Where do you ship to?

We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

Will I pay customs?

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

Find answers about our products

People Also Ask

What are the primary materials used in your jewelry designs?

Our jewelry is made from 925 sterling silver — a high-quality alloy composed of 92.5% pure silver, perfect for creating pieces that are both meaningful and long-lasting.

Is your jewelry safe for sensitive skin?

Yes, our jewelry is hypoallergenic. We use high-quality 925 Sterling Silver, which is safe for most sensitive skin and FREE from common irritants like nickel.

How should I properly care for my jewelry to keep it looking its best?

To keep your 925 Sterling Silver jewelry looking its best, we recommend storing it in a dry, airtight container when not in use to prevent tarnishing.

Avoid contact with water, perfumes, lotions, and harsh chemicals.

Gently clean it with a soft polishing cloth to restore its shine. With a little care, your piece will remain beautiful for years to come.

Is it safe to wear this jewelry in water?

While 925 Sterling Silver can handle occasional contact with water, we recommend removing your jewelry before swimming, showering, or washing hands. Prolonged exposure to moisture can cause tarnishing over time.

To keep your piece shining, it's best to keep it dry and store it properly when not worn.

Is your packaging environmentally friendly?

Yes, our packaging is environmentally friendly. We use recyclable materials and minimal plastic to reduce waste, ensuring your jewelry arrives beautifully while being kind to the planet.

"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"

Sofia R. Alberta, Canada.